Privacy Policy

Effective Date: May 2026

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and submit our booking form. Your privacy is important to us, and we are committed to being transparent about our data practices.

1. Introduction

We are a language tutoring business based in London, United Kingdom. We operate under the data protection laws of the United Kingdom, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Policy applies to all personal data we collect through our website.

2. What Data We Collect

When you complete our booking form, we collect the following information:

  • Your full name
  • Your email address
  • Your phone number

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, and pages visited. This information helps us understand how visitors use our site and to maintain security.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract: To respond to your booking enquiry and potentially enter into a tutoring agreement with you
  • Legitimate Interests: To maintain our website security and to improve our services
  • Consent: For any marketing communications, where you have explicitly opted in

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your booking enquiry and provide tutoring services
  • To contact you via email or phone regarding your lesson bookings, schedules, and confirmation
  • To send administrative information about changes to our services
  • To maintain accurate records for invoicing and payment processing
  • To improve our website functionality and user experience
  • To comply with legal and regulatory obligations

We will not use your data for marketing purposes unless you have explicitly consented to receive promotional emails or calls.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We may share your information only when:

  • Required by law: When we are required to disclose your data to comply with legal obligations, court orders, or government requests
  • Service providers: We may share data with email service providers, hosting providers, and payment processors who assist us in operating our business. These providers are contractually bound to keep your data confidential
  • Business transfers: If our business is sold or merged, your data may be transferred as part of that transaction

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Generally, we keep booking and contact information for a period of 6 years for business and tax purposes, as required by UK law. Once this period has elapsed, we will securely delete your data unless we are required to keep it for legal compliance.

7. Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encrypted transmission of data using SSL/TLS protocols
  • Secure hosting on protected servers
  • Limited access to personal data by authorised personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the following rights concerning your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure: You may request deletion of your data (subject to certain exemptions)
  • Right to Restrict Processing: You can ask us to limit how we use your data
  • Right to Data Portability: You can request your data in a structured, commonly used format
  • Right to Object: You can object to certain types of processing, including marketing
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided in Section 11 below.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences. We use only essential cookies necessary for site functionality, unless you have consented to analytics cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. Please review the privacy policies of any third-party sites before providing your personal information.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us at:

Email: hola@educarla.com

Phone: (+44) 7821-811479

Address: London, United Kingdom

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified via email or a prominent notice on our website. Your continued use of our website following the posting of updated terms constitutes your acceptance of the changes.

Last Updated: May 2026